Privacy Policy

Veterans For Veterans (“Veterans For Veterans,” “we,” “our,” or “us”) respects the privacy of the veterans, clients, prospective clients, website visitors, subscribers, and other individuals who interact with us.

This Privacy Policy explains the types of personal information we may collect, how we use and disclose that information, how we protect it, and the privacy choices that may be available to you.

Veterans For Veterans is the organization responsible for the privacy practices described in this Policy.

Questions, concerns, or privacy requests should be directed to:

Email: privacy@vets4vetsconsulting.com
Phone: 619-786-0465
Mail:
Veterans For Veterans — Privacy
5135 Camino Al Norte, Suite 150
North Las Vegas, NV 89031

This Privacy Policy applies to personal information collected through our:

• Website and online forms;
• Client and prospective-client interactions;
• Email and SMS communications;
• Telephone calls and appointments;
• Documents and information submitted to us;
• Customer relationship management and case-management systems;
• Marketing and informational communications; and
• Other services and communications operated by Veterans For Veterans.

This Policy does not govern the independent privacy practices of third-party websites or services that we do not control.

The information we collect depends on how you interact with Veterans For Veterans.

Information You Provide

We may collect information including:

• Name;
• Email address;
• Telephone number;
• Mailing or residential address;
• Date of birth or other identifying information;
• Veteran or military-service information;
• Information relating to services you request;
• Appointment and consultation information;
• Communication preferences;
• Records of communications with us;
• Documents and information you voluntarily submit;
• Payment and transaction-related information; and
• Health-related, disability-related, or other sensitive information you choose to provide in connection with services you request.

We encourage you not to send highly sensitive information through ordinary email or SMS unless specifically requested and an appropriate method has been provided.

Information Collected Automatically

When you visit our website, we or service providers acting on our behalf may automatically collect limited technical information such as:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Pages viewed;
• Referring website or URL;
• Date and time of access;
• Session or device identifiers;
• General geographic information derived from an IP address; and
• Website interaction and performance information.

This information may be used for website operation, security, analytics, and advertising performance measurement.

We do not intentionally collect precise geographic location through our website unless necessary for a feature or service specifically requested by you.

Information From Other Sources

We may receive personal information from third parties when appropriate, including authorized representatives, referral sources, service providers, payment processors, communications providers, or other parties involved in providing a service you requested.

We may use personal information to:

• Provide services, information, resources, or assistance you request;
• Manage client and prospective-client relationships;
• Schedule and manage appointments;
• Communicate with you regarding your services or account;
• Respond to questions and support requests;
• Process transactions and maintain business records;
• Send communications for which you have provided appropriate contact information or consent;
• Maintain, secure, analyze, and improve our website and services;
• Measure website and advertising performance;
• Protect our systems, users, employees, and business from fraud, abuse, security threats, or unlawful activity;
• Maintain records for business, regulatory, contractual, or legal purposes;
• Establish, exercise, or defend legal claims; and
• Comply with applicable laws, regulations, court orders, and governmental requests.

We may also use information for other purposes disclosed to you at the time information is collected or with your consent where required.

Because of the nature of our services to veterans, you may voluntarily provide information regarding your physical or mental health, disabilities, medical history, symptoms, diagnoses, treatments, medications, medical documentation, or other health-related circumstances.

We treat this information as sensitive information.

We may collect and process health-related information when:

• It is reasonably necessary to provide a service, resource, or assistance you requested;
• You voluntarily provide the information for that purpose;
• You provide consent where required by applicable law; or
• Collection or processing is otherwise authorized or required by law.

Sources of Health Information

Health-related information may be obtained from:

• Information you provide directly;
• Forms, questionnaires, assessments, or documents you submit;
• Communications between you and Veterans For Veterans;
• An authorized representative acting on your behalf; or
• Another source you authorize to provide information to us.

How Health Information May Be Used

Health-related information may be used to:

• Provide services or information you requested;
• Understand the nature of your request;
• Manage and document your interactions with us;
• Maintain records connected with services you requested;
• Communicate with you concerning those services; and
• Meet legal, regulatory, security, or recordkeeping obligations.

We do not sell consumer health data.

We do not use consumer health data for targeted advertising and do not intentionally provide health information to advertising or analytics providers for their independent marketing or advertising purposes.

Veterans For Veterans relies on third-party technology and service providers to operate portions of our business.

These providers may host, store, transmit, or otherwise process information on systems operated by those providers.

Categories of service providers may include:

CRM and Case-Management Providers

Client and prospective-client information may be stored or processed using customer relationship management, case-management, and related business systems, including platforms such as Zoho.

Depending on the services involved, these systems may process identifiers, contact information, communications, documents, service records, health-related information, and other information you provide in connection with your relationship with us.

Website and Hosting Providers

Technical logs, website interactions, form submissions, and related information may be processed by providers used to operate and secure our website and online services.

Email, Telephone, and Messaging Providers

Names, email addresses, telephone numbers, communication preferences, call information, and message information may be processed by providers that assist us with email, telephone, SMS, or other communications.

Document and Storage Providers

Information and documents may be processed or stored using third-party document-management, electronic-signature, cloud-storage, or related business systems.

Payment Providers

Payment processors and financial-service providers may process payment information and transaction details when you make a payment.

Analytics and Advertising Measurement Providers

We may use analytics and advertising-measurement providers, including services such as Google Analytics and Google Ads, to understand website usage and measure the effectiveness of our advertising.

These services are used for analytics, measurement, and business-performance purposes.

Professional Advisors

Information may be disclosed when reasonably necessary to attorneys, accountants, auditors, insurers, consultants, or other professional advisors.

Governmental and Legal Requirements

We may disclose information when reasonably necessary to:

• Comply with applicable law;
• Respond to valid legal process;
• Cooperate with lawful governmental requests;
• Protect the rights, safety, or property of Veterans For Veterans or others;
• Investigate suspected fraud or unlawful conduct; or
• Establish, exercise, or defend legal claims.

Veterans For Veterans does not sell personal information.

Veterans For Veterans does not share personal information for cross-context behavioral advertising.

We do not sell consumer health data or disclose health or other sensitive information to third parties for their independent advertising or marketing purposes.

We use third-party service providers when necessary to operate our business, provide requested services, maintain our technology infrastructure, communicate with clients, process transactions, and measure website and advertising performance.

Providing information to a service provider for these operational purposes does not mean that we authorize that provider to use the information for its own unrelated purposes.

If our practices materially change in the future in a manner that creates additional privacy rights under applicable law, we will update this Policy and provide any notices or privacy controls required by applicable law.

Our website may use cookies, tags, pixels, local storage, and similar technologies.

These technologies may be used to:

• Operate essential website functionality;
• Maintain website security;
• Understand website traffic and usage;
• Measure website performance;
• Determine how visitors reach our website;
• Measure advertising conversions and campaign effectiveness; and
• Improve website functionality and user experience.

We may use services such as Google Analytics and Google Ads for these purposes.

We do not intentionally use these technologies to collect health information or other sensitive information entered into forms or documents.

We do not use personal information collected through our website for cross-context behavioral advertising.

You may control certain cookies through your browser settings or other controls made available on our website. Disabling certain technologies may affect website functionality or the accuracy of analytics and advertising measurement.

If you provide your telephone number and consent to receive text messages, Veterans For Veterans may send messages related to services, appointments, customer care, reminders, or other communications for which you have provided consent.

Marketing or promotional messages will only be sent where permitted by applicable law and where any required consent has been obtained.

Consent to receive promotional SMS messages is not a condition of purchasing or receiving services.

Message and data rates may apply. Message frequency may vary.

You may opt out of SMS communications by replying STOP or through another reasonable method of communicating that you want the messages to stop.

You may reply HELP for assistance.

SMS opt-in information and consent records will not be sold or disclosed to third parties for their independent marketing purposes. Information may be provided to telecommunications carriers, messaging providers, and other service providers as necessary to deliver the messaging service.

Email recipients may unsubscribe from marketing emails using the unsubscribe mechanism included in the communication.

Operational, transactional, security, or legally required communications may continue where permitted by law.

Veterans For Veterans uses third-party technology platforms as part of its operations.

Third-party providers operate and control their own infrastructure and are responsible for the security and operation of their systems subject to their contractual and legal obligations.

Veterans For Veterans is responsible for its own obligations concerning the selection, configuration, access, and use of third-party services and the personal information entrusted to Veterans For Veterans.

A security incident involving a third-party provider does not necessarily mean Veterans For Veterans' own infrastructure or systems were compromised.

If personal information entrusted to Veterans For Veterans is affected by an incident involving a third-party provider, Veterans For Veterans will evaluate the incident and fulfill any notification, response, or other obligations applicable to Veterans For Veterans under applicable law.

Nothing in this Policy is intended to assume responsibility on behalf of Veterans For Veterans for security failures that are solely within a third party's infrastructure, systems, or operations and outside Veterans For Veterans' reasonable control.

Veterans For Veterans maintains administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Access to personal information is limited based on business need and authorized job responsibilities.

We also rely on third-party systems and service providers as part of our technology and operational infrastructure.

No website, network, cloud provider, software platform, transmission method, or storage system can be guaranteed to be completely secure.

If we become aware of a security incident affecting personal information for which Veterans For Veterans has obligations under applicable law, we will investigate and respond as appropriate and as required by applicable law.

We retain personal information for as long as reasonably necessary for the purpose for which it was collected and for legitimate business purposes, including:

• Providing requested services;
• Maintaining client and business records;
• Meeting contractual obligations;
• Complying with legal and regulatory requirements;
• Resolving disputes;
• Maintaining evidence of consent or communications; and
• Establishing, exercising, or defending legal claims.

Retention periods may vary depending on the type of information, the service involved, legal requirements, contractual obligations, and the systems in which information is maintained.

When information is no longer required, we take reasonable steps to delete, dispose of, anonymize, or otherwise appropriately manage it.

Information stored in backups, archives, audit records, or third-party systems may remain for additional periods consistent with applicable law and the normal operation of those systems.

Depending on where you reside and the laws applicable to Veterans For Veterans, you may have certain rights concerning your personal information.

These may include the ability to:

• Request information about personal information we maintain about you;
• Request access to certain personal information;
• Request correction of inaccurate information;
• Request deletion of certain information;
• Request a portable copy of certain information;
• Withdraw consent where processing is based on consent;
• Limit certain uses or disclosures of sensitive information where applicable; or
• Appeal certain privacy-request decisions where applicable.

Privacy rights are subject to applicable law, verification requirements, and legal exceptions.

To submit a privacy request, contact: privacy@vets4vetsconsulting.com

Please include enough information for us to understand and appropriately verify your request.

Veterans For Veterans will respond to qualifying requests within the time required by applicable law.

We will not unlawfully discriminate against an individual for exercising an applicable privacy right.

Depending on where you reside and applicable law, you may have additional rights concerning consumer health data.

These may include the right to:

• Confirm whether applicable consumer health data concerning you is being collected, used, or shared;
• Request access to qualifying consumer health data;
• Request information concerning certain recipients of qualifying consumer health data;
• Withdraw consent where processing is based on consent;
• Request deletion of qualifying consumer health data; or
• Appeal certain decisions concerning a qualifying request.

Requests concerning consumer health data should be submitted to: privacy@vets4vetsconsulting.com

We may take reasonable steps to authenticate your identity before fulfilling a request.

We will process qualifying requests as required by applicable law.

We do not sell consumer health data or use consumer health data for targeted advertising.

If a security incident affects information maintained directly by Veterans For Veterans, we will investigate the incident and respond based on its nature and applicable legal requirements.

If a third-party service provider informs us of a security incident affecting personal information processed on our behalf, Veterans For Veterans will evaluate the information provided, determine its applicable obligations, and take appropriate action as required by law.

The fact that a third-party provider operates or controls affected infrastructure does not eliminate legal obligations that may independently apply to Veterans For Veterans regarding information entrusted to us.

Our website and services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through our website in a manner prohibited by applicable law.

If we learn that information has been collected from a child in violation of applicable law, we will take appropriate steps to address it.

Our website may contain links to websites, applications, platforms, or services operated by third parties.

Veterans For Veterans does not control the privacy, security, or data-handling practices of those independent third parties.

We encourage you to review their privacy policies before providing information directly to them.

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, service providers, or legal requirements.

When we update this Policy, we will update the Last Updated date displayed at the top.

Where applicable law requires additional notice or consent before a change becomes effective, we will provide that notice or obtain that consent as required.

Questions, concerns, or requests regarding privacy or this Privacy Policy should be directed to:

Veterans For Veterans — Privacy
5135 Camino Al Norte, Suite 150
North Las Vegas, NV 89031
Email: privacy@vets4vetsconsulting.com
Phone: 619-786-0465

Privacy and information-security obligations described in this Policy are obligations of Veterans For Veterans as an organization and are administered through the company's designated privacy processes.